My meter works fine, does it have to be upgraded?

Yes, the Water Meter Replacement Program is mandatory for all water users. In order to take advantage of the new technology, efficiencies, and cost-savings that the Automatic Meter Reading (AMR) system will provide, the majority of water meters in the Village will be changed out. Numerous households over the last few years have had water meters replaced with the new meters being used in the project - those houses will only require installation of communication devices.

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1. Why do water meters need to be replaced?
2. My meter works fine, does it have to be upgraded?
3. How does the new meter reading system work?
4. Who will install the meter?
5. Will the installer need to come inside my house?
6. What will the installer do inside my house?
7. What if I am a tenant and do not own this property?
8. How long will the meter installation take?
9. Will the timing of my water bills change?
10. Do I have to be home for the process?
11. How do I know that you have my reading and not someone else's?
12. How do you know that my reading is accurate?
13. How do I know if higher usage may be a result of a leak in my plumbing system?